All orders are processed during opening business hours, Monday to Friday, 8:30 a.m. to 5:00 p.m., Eastern Time, with the exception of Canada's public holidays.
Portable Winch Co. has agreements with various shipping services and makes sure to choose the most appropriate for your region. The prices set below include all charges for regular shipments in Canada and no additional fees will be applied.
Note: If you have a specific request, contact us by one of the following means. Call (toll free) 1-888-388-7855 or email our sales department at email@example.com.
Canadian Ground Services:
- Orders up to 9.9 kg = $25.00
- Orders between 10 and 24.9 kg = $45.00
- Orders between 25 and 39.9 kg = $65.00
- Orders of 40 kg and up = $115.00
*Plus applicable taxes.
ESTIMATED TRANSIT DAYS
The estimated transit days are between 2 and 7 business days. They are subject to the Tariff/Terms and Conditions of Service. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days.
SHIPPING: FREQUENTLY ASKED QUESTIONS
1. HOW CAN I CHECK THE STATUS OF MY ORDER?
Once your order is shipped, your tracking number will be emailed to you. You will then be able to check the status of your order. If you are unable to locate your order, please call (toll free) 1-888-388-7855 or email our sales department at firstname.lastname@example.org.
2. HOW DO I CALCULATE MY SHIPPING CHARGES?
Refer to the table above.
3. IF THERE IS ONE OR MORE ITEM THAT IS BACKORDER, DO YOU DO PARTIAL SHIPMENTS? IF SO, DO I GET CHARGED TWICE WITH SHIPPING?
It depends. In the event that a product is backorder, you will be contacted by our salespeople prior to shipping. You will be asked if you wish to receive partial shipment or wait for complete shipment. If you chose to get partial shipment, then yes, you will be charged a second time for the backordered item(s).
4. HOW LONG DO BACKORDER ITEMS TAKE TO SHIP?
It depends on the item. Product deliveries are sometimes delayed for reasons out of our control. We are constantly monitoring our stock levels and continuously receiving shipments at our warehouse to fulfill your orders in the shortest delays.
5. I HAVE NOT RECEIVED AN ORDER CONFIRMATION EMAIL, WHAT SHOULD I DO?
The first thing to do is to check your junk mail. The emails being automatically generated sometimes end up there. If you are unable to locate our confirmation email, please call (toll free) 1-888-388-7855 or email our sales department at email@example.com.
6. WHAT ARE THE BUSINESS HOURS?
Our opening business hours are Monday to Friday, 8:30 a.m. to 5:00 p.m., Eastern Time, with the exception of public holidays.